SHIPPING POLICY

 

How long will it take to receive my Order?
Once you place an order, Shelltag, will generally ship your product in 48 hours, unless otherwise noted on the product page. We also list with each product an Estimated Ship Date to provide more information to you. The ordered packs will be delivered within 3-5 working days from the date of dispatch for all deliveries within India. On dispatch we will send you a mail giving you the details of the courier service used

 

How do I track the progress of my order?
Once your order is placed, we will send you a SMS on your registered mobile number as well as an email with a confirming the order along with the expected date of delivery, so that you can see where your package is at every step of the way. To check the status of your order at any time, just log into the MY ORDERS section on Shelltag.com.

 

Which areas does Shelltag Deliver?
Shelltag delivers to most locations within India. For logistical reasons, we are unable to deliver to few places. 
To know about the serviceable locations please check on the product page. In addition to the serviceable list, we have also specified the list of Serviceable Pin codes for Cash on Delivery location.

 

 

How much is the Shipping Cost?
We have tied up with the best international and domestic logistic partners to deliver our authentic & exquisite merchandise to you, in a safe, secure and efficient method. 
Shipping charges of most of the products sold through Shelltag are generally free unless specified by the seller which will be specified in the product listing page as well as check out page for the customers to see and decide the purchase. Cash on delivery / Swipe on Delivery option is available in some specified cities. The list can be viewed from our website If the chosen mode of payment is cash/ swipe on delivery, there may be an additional charge of
Rs. 50 or 2% of the product value; whichever is higher as convenience/cash handling charges levied by Courier Companies and charged by some sellers. You can view the delivery charges at the time of payment. These are over and above the selling price of the product. You can also view the delivery charges in the invoice or My order section.

 

Do you offer overnight / same day shipping?
Overnight/ same day shipping is not an available shipping option at this time. However at Shelltag we are committed to customer service and our team is working in this direction to offer our esteem customers overnight / same day delivery in the days to come.

 

What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email as well as a SMS containing your parcel information is sent to you automatically on your registered email / mobile with us. You can then follow your parcel's progress on our website by going to the My orders section. If you are unable to view any information regarding your parcel, we recommend that you contact us at support@shelltag.com or call us at our customer care numbers.