RETURNS AND EXCHANGE POLICY
Its our endeavour to satisfy our customers with every product purchased from Shelltag. If, for any reason, you are not satisfied with your purchase, please get in touch with our Support Service team for an appropriate resolution and we will accept returns within the said time as per Seller’s Terms and Condition. In case if there is no terms and conditions specified by the Seller, Shelltag’s term of easy return within 30 days applies subject to the following conditions been met:
Please do not accept any order if seal is broken/unsealed at the time of delivery.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the returns having met the following requirements:
- We have shipped a wrong product that is not matching with your order.
- There is a manufacturing defect in the product ordered by you.
- All items must be unworn / unused.
- All Items must be in their original packaging along with the original price tags, labels, barcodes, user manual and warranty
card as applicable. Returns without these will not be accepted.
- You must include the original sales receipt and courier receipt.
- You will be required to inform Shelltag support team by mail to firstname.lastname@example.org of your intention to return the order
along with the reason for return within 48 hours of receipt of damaged / defective / delivery not as per order. If you are unable
to do so within 48-hours, Shelltag/ manufacturer/sellers shall not be held liable for the failure to replace the order. The return
can be arranged to be returned in thirty days (from the delivery date).
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of
products during transit. Please ensure to pack with the original packaging as received.
- The returned products are subject to verification and checks by Shelltag or its sellers in order to determine the legitimacy of
the complaint/ return.
- Any returns received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to
the customer at their expense. No amount will be reimbursed in this case.
- The following deductions will be made and adjusted from the refunds.
* Return request made because of improper quality, wrong size or wrong order – no charges will be levied.
* For any returns, Shelltag will deduct Rs.100/- for products upto Rs.1500/- and Rs.150/- for products above Rs.1500/-.
- Orders paid online ( Net banking, Credit/ Debit card and Wallet) will be refunded back into the same account in 3-4 working days.
- Shelltag would not take requests for return for more than one time for the same product, until its sellers or logistic partner have mishandled the product. Returns can be done only if customer agrees to pay the logistic and COD charges.
- Customers will be informed on the status of the return within 48-72 working hours from the time of receiving the items.
- In the event the return of a product is duly accepted by Shelltag, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment made.
- Orders paid online (Net banking, Credit/ Debit card and Wallet) will be refunded back into the same account in 1-2 working days.
- For Cash on Delivery, payments will be made into the bank account of the customer that will be asked to be provided for refund. You will be requested to send us your following bank details to enable us to transfer your amounts.
Account Holder Name
Bank Account Number
It will take 3-21 days for the money to show in your bank account depending on your Bank’s policy.
Shelltag will arrange pick-up of the damaged/defective product through its logistics partner. In the event Shelltag is unable to do so, Shelltag will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. In such case, an amount of maximum Rs.100 will be reimbursed in the customer’s account towards shipping costs.