Cancellation by Shelltag

There may be certain orders that Shelltag cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order received on our website. Some reasons may include limitation on quantity available for purchase, errors in product or pricing information or certain issues identified by our fraud avoidance department or any other issue which Shelltag identifies for not accepting the order. We also reserve the right to ask for any additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.


Cancellation by Customers

Cancellation is possible with Shelltag. You can cancel an order until it has been processed in our warehouse / vendor partner by going to the 'My Tag' section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your account in the form of Cashback.

If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Cashback account immediately after your order has been cancelled. Any coupons used are also reinstated it to your account.

If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.


NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.



You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at